Post-Resolution CSAT Survey Bot
Automatically send CSAT surveys after every ticket closure and aggregate results into a live dashboard — no manual collection needed.
Ready-made n8n template
AI Feedback Triage n8n Workflow
Auto-classifies feedback and alerts your team on complaints instantly.
How this workflow runs
triggerForm SubmitFeedback received
aiGeminiClassify sentiment
storageGoogle SheetsLog all feedback
actionIf ComplaintRoute conditionally
outputEmail AlertNotify team instantly
What it does
AI Feedback Triage n8n Workflow overview
Automatically classifies incoming customer feedback into categories — complaint, compliment, or feature request — using Google Gemini. Every submission is logged to Google Sheets for full audit history. Complaints trigger an immediate email alert so your team can respond before the issue escalates. Feature requests are tagged and stored for your product roadmap.
Who it is for
A practical fit for teams with this repeatable process
Any business collecting customer feedback via forms. Ensures complaints never slip through the cracks and saves hours of manual review.
- SaaS
- E-commerce
- Hospitality
- Healthcare
- Education
How it works
The workflow logic, step by step
- Form SubmitFeedback received
- GeminiClassify sentiment
- Google SheetsLog all feedback
- If ComplaintRoute conditionally
- Email AlertNotify team instantly
Connected tools
Integrations
These are the services represented in the current template. Substitute services may require different nodes, credentials, and field mappings.
- Google Gemini
- Google Sheets
- Email Alert
- n8n
What is built in
Features
- Classifies every submission in seconds — complaints surface immediately
- Full audit log in Google Sheets for team review and trend analysis
- Instant email alerts mean your team can respond before issues escalate
- Feature requests are tagged separately for product roadmap planning
- No manual triage — reclaim hours of customer success team time
Before you import
Requirements
Third-party accounts, usage fees, and API access are not included with the template.
- An active n8n instance
- Google Gemini account or API credentials
- Google Sheets account or API credentials
- Email Alert account or API credentials
- Your own business rules, sample data, and approval criteria
What the buyer receives
A documented, editable n8n workflow package
Template package
- Importable n8n workflow JSON
- Setup documentation
- Recorded video walkthrough
- One bonus workflow
Not included
- Third-party subscriptions or API credits
- Your service credentials
- Custom field mapping unless setup is purchased
- Unsupported claims about business outcomes
FAQ
Questions about this n8n workflow
What form platforms does this support?
Any form tool that can send a webhook — Typeform, Tally, Google Forms (via Apps Script), Jotform, and more.
How accurate is the Gemini classification?
Gemini achieves 90%+ accuracy on standard feedback. You can add custom classification rules in the workflow prompt for your specific domain.
Can I add more categories beyond complaint/compliment/feature?
Yes — the classification prompt is fully editable. Add billing issues, shipping questions, or any category relevant to your business.
Choose your route
Get the template or request installation
Self-install the workflow for $79, or request a scoped setup from $899 on your own accounts.