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Post-Resolution CSAT Survey Bot n8n Workflow
Automatically send CSAT surveys after every ticket closure and aggregate results into a live dashboard — no manual collection needed.
How this workflow runs
triggerTicket ResolvedClosure webhook + 2hr delay
actionSend CSAT SurveyEmail with 1-5 rating link
actionCapture ResponseWebhook records rating + comment
storageLog to SheetsScore, agent, category, timestamp
outputLow Score Alert1–2 stars → immediate Slack alert
What it does
Post-Resolution CSAT Survey Bot n8n Workflow overview
Automatically send CSAT surveys after every ticket closure and aggregate results into a live dashboard — no manual collection needed. The n8n workflow connects Typeform, Google Sheets, Looker Studio through a visible sequence of 5 trigger, processing, and delivery steps. Each step can be inspected and adapted before the automation is activated.
Who it is for
A practical fit for teams with this repeatable process
This template is designed for support teams, SaaS companies, agencies, and online businesses that want a documented starting point they can run in their own n8n environment.
How it works
The workflow logic, step by step
- Ticket ResolvedClosure webhook + 2hr delay
- Send CSAT SurveyEmail with 1-5 rating link
- Capture ResponseWebhook records rating + comment
- Log to SheetsScore, agent, category, timestamp
- Low Score Alert1–2 stars → immediate Slack alert
Connected tools
Integrations
These are the services represented in the current template. Substitute services may require different nodes, credentials, and field mappings.
- Typeform
- Google Sheets
- Looker Studio
- Slack
- n8n
What is built in
Features
- Ticket Resolved: Closure webhook + 2hr delay
- Send CSAT Survey: Email with 1-5 rating link
- Capture Response: Webhook records rating + comment
- Log to Sheets: Score, agent, category, timestamp
- Low Score Alert: 1–2 stars → immediate Slack alert
Before you import
Requirements
Third-party accounts, usage fees, and API access are not included with the template.
- An active n8n instance
- Typeform account or API credentials
- Google Sheets account or API credentials
- Looker Studio account or API credentials
- Slack account or API credentials
- Your own business rules, sample data, and approval criteria
What the buyer receives
A documented, editable n8n workflow package
Template package
- Importable n8n workflow JSON
- Setup documentation
- Recorded video walkthrough
- One bonus workflow
Not included
- Third-party subscriptions or API credits
- Your service credentials
- Custom field mapping unless setup is purchased
- Unsupported claims about business outcomes
FAQ
Questions about this n8n workflow
What is included with the Post-Resolution CSAT Survey Bot template?
You receive the importable n8n workflow JSON, setup documentation, a video walkthrough, and a bonus workflow. Credentials and paid third-party subscriptions are not included.
Can I edit the workflow after importing it?
Yes. The workflow runs in your n8n account, so you can inspect and change nodes, prompts, schedules, field mappings, and routing rules before activation.
Which integrations does this n8n workflow use?
The current template is designed around Typeform, Google Sheets, Looker Studio, Slack. Equivalent services may require node and field-mapping changes.
Is setup help available?
Yes. The template is available for self-installation, and a done-for-you setup option starts at $899. Final setup scope depends on your accounts and customization needs.
Choose your route
Get the template or request installation
Self-install the workflow for $79, or request a scoped setup from $899 on your own accounts.